Privacy Policy

Welcome to Julomart, a brand under JULO LLC, headquartered in Texas, USA. We value the privacy of our customers and are committed to protecting the personal information you trust us with when using our website and purchasing our Christmas decoration products. This policy explains how we collect, use, share, store, and protect your personal data, as well as your rights regarding that information. By accessing Julomart or making a purchase, you agree to allow us to process your information according to the terms described below.

1. Information We Collect

When you visit the website at Julomart, we collect various types of data — from required information to operate transactions to optional data that helps improve user experience. First, we collect the information you provide directly: your name, shipping address, billing address, email, phone number, and other contact details. If you create an account at Julomart (if available), registration information such as username and securely stored password are included in the data we collect. During order placement, we record minimal payment information (card number, expiration date, CVV) — but note that sensitive payment data is processed through a secure third-party payment gateway (PayPal) and is not stored directly on our systems.

Besides data you provide directly, Julomart collects technical and behavioral data when you use the website. We record IP addresses, browser type and version, operating system, time zone, screen resolution, device language, pages you visit, time spent on each page, referring URLs, forms you fill out, buttons you click, and scrolling activity. We also use cookies, tracking pixels, and device identifiers to track sessions, repeat visits, and remember your preferences (such as keeping your cart or language selection). If you interact through social networks or advertising platforms (e.g., Facebook, Google Ads), those parties may provide us with additional information such as interests, demographics, or interaction data within the permissions you grant. For example, if you "like" or share a wreath product, or have viewed a specific garland type, that data may be shared back to help us improve personalized product recommendations for you.

We also collect data from third-party services we use: such as analytics tools (Google Analytics, etc.), advertising platforms, and email service providers. These external services may provide aggregated or individual data (if you consent) to help us understand user behavior, advertising effectiveness, or improve shopping experience. We do not collect more sensitive information (e.g., religion, political views) unless you explicitly provide it or laws require it.

2. Purpose of Using Information

We use your personal data only for clear, legitimate, and necessary purposes to operate and develop Julomart. Primarily, we need personal information to process orders — verify shipping information, contact you if issues arise, and ensure orders are sent to the correct recipient. Payment information is used to verify transactions via PayPal or integrated payment gateways to ensure transparency and security.

Technical and website behavior data help us analyze how customers use the website, identifying areas for improvement (interface, speed, layout, features) to enhance user experience. By understanding browsing behavior (e.g., product you view often, pages you leave quickly, when you abandon carts), we can personalize product suggestions to your preferences. If you agree to receive newsletters or promotions, we use email or messages to send you news, discounts, promo codes, or new products that suit you. You always have the right to opt-out from marketing communications at any time. Additionally, personal information is used to prevent fraud, ensure system security, and comply with legal requirements (e.g., retaining evidence for disputes, following law enforcement requests). We will not use data for purposes other than those described or those you have consented to.

3. Cookies, Tracking & Control Rights

To operate the website smoothly and provide personalized experience, Julomart uses cookies, web beacons, tracking pixels, and device identifiers. Cookies are generally categorized into essential cookies (e.g., maintaining login session, cart retention) and analytics/marketing cookies (to track behavior, target appropriate ads). Essential cookies are mandatory for site operation — if disabled, you may not be able to place orders or retain cart contents. Analytics/marketing cookies help us understand your website use and show relevant advertisements. For example, if you added a pillowcase set to the cart but did not purchase, the system may use cookies to remind or display that product again when you revisit.

You have the right to block or manage cookie settings via your browser: by using third-party cookie blocking modes, clearing cookies periodically, or setting the browser to ask each time before accepting cookies. However, if you reject all cookies, some features — such as keeping products in your cart or saving preferences — may not work properly.

When Julomart uses external services like Google Analytics, Facebook Pixel, or ad networks, those parties may place their own cookies and collect data independently according to their privacy policies. We recommend checking their policies to understand how they process data you provide via cookies. To opt out of advertising cookies, you can disable them through Google or Facebook ad settings or use ad-blocking tools.

4. Sharing and Disclosing Data with Third Parties

Julomart does not sell or rent your personal data for commercial purposes externally. However, to fulfill orders and provide services, we may share certain data with trusted partners under cooperation and confidentiality commitments. Specifically, we may share necessary information with:

  • Shipping partners (UPS, USPS, FedEx) to deliver orders to your provided address;
  • Third-party payment gateway (PayPal) to verify and process transaction;
  • Web service providers (hosting, security, data storage, backup services) to operate the system;
  • Data analytics or advertising services (if you consent) to analyze website effectiveness, ads, and personalize experiences;
  • In the event JULO LLC merges, sells, or restructures, personal data may be transferred to successors, who must comply with equivalent privacy policies;
  • When required by law or court orders/official requests, we may disclose necessary information to comply with legal regulations. 

Each party we share data with commits to applying strict  security standards and using the data only within their assigned tasks, not reusing or transferring it further without explicit permission.

5. Data Security and Access Rights

We understand personal information is sensitive, so Julomart implements technical and managerial security measures to protect your data from unauthorized access, leakage, loss, or unauthorized alteration. We use SSL encryption to secure data transmitted between your device and our servers. Servers are protected by firewalls, regular vulnerability scans, and timely software updates.

If a serious security breach occurs, Julomart will notify affected individuals and authorities within a reasonable time according to U.S. state laws. You have the right to request disclosure of whether your data has been impacted by any breach.

You have the right to access your personal information we hold, request corrections or deletions (if feasible). If your information is inaccurate or outdated, you may request updates. If you want unnecessary data deleted, you can click "Unsubscribe" or contact [email protected]. When you submit privacy requests, we may verify your identity before action.

6. Data Retention and Deletion

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. For example, order and transaction-related data may be kept for 3 to 7 years to handle disputes, refunds, or internal audits. After retention periods, we delete or anonymize data so it no longer links to you personally. If you close your account or request deletion, unnecessary personal data will be securely erased unless legal reasons require retention.

7. Children's Policy

The Julomart website is not intended for children under 13 years old, and we do not knowingly collect personal data from children below this age. If we discover personal data of children under 13 was provided, we will take necessary steps to delete that information as soon as possible. If you are a parent or guardian and believe your child has provided data without consent, please contact us to request deletion.

8. Links to External Sites and Third-Party Ads

Julomart may contain links to external websites or services (e.g., social networks, partners, advertisements). When you click those links, you leave our website, and those sites may place cookies or collect personal information according to their policies. Julomart is not responsible for data handling or security practices of external sites. If we cooperate with third parties to display ads or sponsored content, those parties may collect your data (with your consent) — you should review their privacy policies to understand how they use your information.

9. Policy Updates and Change Notifications

This policy may be updated over time to reflect technological, business, or legal changes. For significant changes (such as new data collection methods, new sharing partners, or new user rights), we will notify you via email (if registered) or prominent website announcements. Continued use of the website after updates means you agree to the new version.

10. Contact

If you have questions, suggestions, complaints, or want to exercise your rights, please contact us at:

  • Email: [email protected]
  • Working Hours: Monday – Friday, 8:30 AM – 5:30 PM (Central Time)